Dear Residents, Families & Friends,
As of Tuesday the 23rd of February mask are no longer mandatory for staff or visitors in aged care facilities.
Visitors are still required to meet in a resident room or in our designated area in the downstairs foyer (the foyer visits must be booked through reception).
Café is now open on Wednesday and Friday to visitors to meet with residents and enjoy some café delights but you must sit across from them so to be at the appropriate physical distance.
Other measures for infection control are that visitors should undertake hand hygiene on entering and leaving the facility, and on entering and leaving the resident’s room (or designated visiting area). Visitors are required & encouraged to remain within the resident’s room, or go to a designated outdoor area as booked or alternative designated area where the resident and their visitors can keep apart from other residents.
Physical distance of 1.5 metres must be maintained at all times, unless the visitor engages in the care needs of the resident as part of their ongoing care plan (for example feeding).
Temperature checks and screening questions for all visitors will still be required. Visits continue to be in room and due to the sq metre guide it is 3 persons per resident per room per visit. If you have a larger number you can meet in our designated common area either downstairs or in our private dining room upstairs. These visits require a booking so if you have more than 3 visitors at one time please call us during office to arrange Or email
Please note our visiting hours remain the same and are 9am to 3pm, now 7 days per week, Public holidays by appointment.
Exceptions to visits outside of visiting hours can be made in certain circumstances, such as for residents whom are end of life. This is arranged through reception. Please call us if you have a request outside visiting hours. We will review at our COVID management meeting.
Regarding the vaccine distribution – we are yet to receive any formal advice around when this will begin and how it will be distributed to residents. We will of course provide information to all once we are advised. Our Nurse Practitioner will be attending some of our resident & relative meetings to answer questions and share information. The Government have issued a helpful decision guide  to assist frail and or elderly people including those in residential aged care facilities make an informed decision about getting a COVID-19 Vaccine.
Any questions please email
As always, thank you all for your on-going support and patience during these times.
Jo Heslin
Chief Executive Officer | Hakea Grove Aged Care

(02) 4346 0100  |